Our office hours are Monday - Friday from 8:30 am to 5:00 pm. We can see your child by appointment only.

If your child is ill and you wish to have him seen, it is best to call early in the morning so that we may accommodate your scheduling needs. Please advise the office staff regarding each child needing an appointment.

If your child has a true emergency (such as severe trauma or a convulsion), call 911.

Please telephone between 8:30 am and 5:00 pm Monday through Friday to make appointments or to ask brief questions. The phones tend to be busiest in the early morning, especially on Mondays and Fridays. You may wish to wait until the late morning or early afternoon to call for issues that do not require immediate attention. When calling the office please follow the directions given by our voice mail system, as this will help us handle your call more efficiently.

One of our nurses will be able to answer many of your questions. If you prepare your information and questions before calling, we will be able to handle your call in the most efficient manner. If physician consultation is needed, your child will be given an appointment with one of the doctors.

If your child has a true emergency (such as severe trauma or a convulsion), call 911. We will be contacted by the hospital if your child requires emergency transport.

The direct lines to our office close at 5:00 pm. After 5:00 pm weekdays and on weekends, you may call 766-3344 and the voice mail system will relay messages to the physician on call. Please reserve these calls for sudden or serious problems that cannot wait until the following business day. This time is not for routine questions that can wait until regular office hours. For the fastest service and the best medical care, please follow these guidelines:

For your convenience, our Patient Health Questionnaire is now available online. You may print it and fill it out prior to your initial visit.

It is our office policy to perform annual physical examinations on all children beginning with their second birthday. If you have a form to be completed, please bring this with you to your child's examination. Please complete as much of the form as possible, including the immunization history, before you come to the appointment.

We will complete your child's school, sports and camp forms if a physical exam has been performed within one year and we will date it accordingly. When the form requests information, please complete as much of the form as possible, and send it to our office with a self-addressed stamped envelope. We will verify the information according to the last physical examination and forward the document to you. Please allow 2 weeks for completion of these forms.

Our practice is a part of Central Ohio Primary Care, Inc., and all billing is handled by our central office.

We participate in several managed care, HMO and PPO insurance plans. If you are covered by one of these plans, we require payment of your co-pay or coinsurance at the time of your visit. We will then bill your insurance company for the balance due. If you are covered on a traditional plan or a plan in which we do not participate, you will be expected to pay for your services at the conclusion of your visit unless previous arrangements have been made. As a courtesy we can submit a claim to your insurance company once these services have been paid. You will receive a billing statement for any amount due from you after your insurance company considers your claim. Prompt payment helps control expensive billing costs, a savings that we can pass along to you. If necessary, special financial arrangements can be made with our office manager. Extended payment plans need to be discussed in advance.

Please remember that your insurance coverage is an agreement between you and the insurance company. We will bill according to the information provided to us and we will routinely ask you for a copy of your current insurance card. If there is a dispute in this billing, please contact the insurance company before calling our central billing office.

Your insurance company may request access to any relevant medical records (or copies of those records) as necessary to process a claim. This may include cases handled by self-insured organizations, insurance company audits, hospital associations or peer review programs.

The physicians may also release copies of your child's records to a specialist or other health care provider to whom your child has been referred. This will aid in the continuity of care.